Unique Voyage endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 1 to 3 days following confirmation of an order, unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events.
Once you have placed your order, if you supplied us with your email address, you will receive an email confirmation with your expected delivery details.
As soon as your order is dispatched, you will receive a shipment confirmation email with delivery information and a track and trace code from PostNL. Please note, that it can take some time before the tracking information is uploaded.
You have the right to return products within 14 days after receipt of the ordered products. Unique Voyage guarantees a full refund of the returned products in accordance with section 5 (Withdrawal of order) of the Terms and conditions, provided that all products are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled or washed.
We will provide a refund attempting to use the same method used to make the payment as soon as possible and at the latest within 14 days of receiving notice of cancellation/return, provided we have received the products or evidence of you having sent back the items. Return shipment costs are for own account.
To make sure your return is processed correctly follow these steps:
- Download the return form below
- Fill in the return form
- Place the product(s) and the completed return form in the original shipping package
- Close the package securely
- Send the return package to:
1079 GH Amsterdam