Terms and conditions

1. General

The following terms and conditions apply to all orders placed by the customer (hereafter: ‘you’) with Unique Voyage. Hereinafter referred to as ‘we’, ‘us’ or ‘our’ at the (mobile) website (referred to as uniquevoyage.nl).

By using uniquevoyage.nl and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ‘Terms’). Please make sure you have read and understood the Terms before placing your order.

The inclusion of any products or services on uniquevoyage.nl at a particular time does not imply or warrant that these products will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on uniquevoyage.nl at the time you place your order

Unique Voyage wants to provide the best possible online experience. To make this possible we need to ensure that our services runs smoothly. You understand and agree not to a) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business or products ; b) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the Unique Voyage website, or which impacts the security of the website, or c) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the website, or to copy content from the site. We reserve the right to immediately bar access to the website and close the account of any user who violates this provision or any other provision in these Terms.

2. Prices and delivery charges

The prices displayed in the shop at uniquevoyage.nl include the statutory Value Added Tax (VAT), but do not include a delivery charge.

The prices of our products are subject to change without notice. Unique Voyage will not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

The delivery charge can be different for each order.  The cost for delivery is clearly indicated during the check-out process.

3. Ordering/conclusion of contract

Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, an Unique Voyage representative will contact you to settle the refund.

4. Delivery

Unique Voyage endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 1 to 3 days following confirmation of an order, unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events.

Once you have placed your order, if you supplied us with your email address, you will receive an email confirmation with your expected delivery details.

5. Withdrawal of order

You may cancel or return your order from the date you place the order until 14 days after receipt of the ordered product(s). If you wish to cancel or return your order, please provide us with notice in writing (preferably by email). After you have received a confirmation of cancellation/return from us, you can return the items to us as set in section 6 (Returns), within the 14-day period set in section 5 (Withdrawal of order). We will provide a refund attempting to use the same method used to make the payment as soon as possible and at the latest within 14 days of receiving notice of cancellation/return, provided we have received the products or evidence of you having sent back the items.

If the item you have received is defect, please notify us in accordance with section 5 (Withdrawal of order) and return the products in accordance with section 6 (Returns). Unique Voyage will for any products deemed defective, provide a full refund.

6. Returns

Unique Voyage guarantees a full refund of the returned products in accordance with section 5 (Withdrawal of order), provided that all products are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled or washed.

7. Payment methods

You can pay for your goods in various ways as set out below.

iDeal

When paying by iDeal, the applicable amount will be direct transferred from your bank account.

PayPal

When paying by PayPal, Unique Voyage reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched. Unique Voyage reserves the right to deny any purchase.

8. Our Liability

Nothing in these Terms shall exclude or limit Unique Voyage’ liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

Unique Voyage is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

Our maximum liability to you for any loss or damage arising in connection with your order on uniquevoyage.nl shall be limited to the total price of your order.

9. Colours and measurements

We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

All products measurements given on uniquevoyage.nl are approximate measurements to give you a better understanding of the model of that specific product, and not a definite guarantee of the actual measurements of the product you receive. The final measurements of a product may vary depending on the material used in its production. Furthermore, the products are all handmade (in the Netherlands).

10. Guarantee

If there are defects in the goods you have purchased, Unique Voyage abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or production faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us in accordance with section 5 (Withdrawal of order).

11. Assignment

Unique Voyage reserves the right to assign or pledge to third parties any claim(s) for payment including any payment instalments which have arisen in connection with the delivery of goods.

12. Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

13. Governing law

Dutch law applies to agreements between Unique Voyage and you, to which these general Terms apply. Even if you are living abroad.

13. Ownership of rights

All intellectual property rights, such as trademarks and copyrights at uniquevoyage.nl remain with Unique Voyage. Any use of uniquevoyage.nl or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Unique Voyage.

14. Personal information

The submission of your personal information on uniquevoyage.nl is governed by our Privacy Policy.

15. Company details

Unique Voyage

Kinderdijkstraat 16-3

1079GH Amsterdam, the Netherlands

Authorised representative: Michelle Lenkens

KvK number: 75441551

VAT number: NL203142846B01

Questions about the Terms can be sent to [email protected]